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Here’s What Employers Are Responsible For During Record-Breaking Heat

Here’s What Employers Are Responsible For During Record-Breaking Heat 2560 1707 Alicia East

Early this week, a lightning storm caused a power outage in our area just as we were getting ready to eat dinner. We lit the candles, made a game of it with the kids, and tried to keep our refrigerator closed as much as possible. We endured a restless, sticky night without AC or fans and by morning, the novelty had worn off. We were just wishing hard for a hot cup of coffee and some refreshing air to flow through the vents. Our kids gave a big “Our lights can work!” celebration when we heard the devices ding and the HVAC system kick on around 8:15 AM.

It was a muggy morning from the nights’ storm and the temperatures were climbing. As I drove through my neighborhood shortly after, I was rerouted by the crew that had likely just fixed our power lines. They were working on the next downed line. They didn’t have the luxury of waiting for cooler temps. There were other families like ours, hoping the power would come back on before they were forced to make a random lunch of burgers, biscuits, and açaí bowls from their thawing freezers. I felt for them and it also made me hope the power company was taking its responsibility to protect them seriously.

Record-breaking heat waves are hitting Texas and beyond and there is just so much outdoor work that has to happen anyway. Unfortunately, heat-related illnesses are dangerous to all of us. It can land even the youngest and strongest members of that crew in the hospital with very little warning. If your company requires workers to be outdoors, you are responsible for providing adequate protections and preventing the conditions that cause heat stroke rather than only thinking about worker safety after something goes wrong.

As we head into the hottest months of summer, it’s a good time to talk about workplace safety. While your workers’ health is a good enough reason to take extra measures, addressing safety risks can also prevent fines and lawsuits.

Worker Safety in Extreme Heat

Protecting workers—especially those who spend extended time outdoors—requires a little extra forethought and attention. Staying compliant with OSHA’s guidelines on Occupational Heat Exposure prevents workers from getting preventable heat related illnesses. And of course that comes with a major bonus: keeping your workers from missing work and you from getting fined. Ensure worker safety so neither you nor your employees end up paying the price.

Proactive measures include getting all of your shade and hydration stations set up in the relative cool of the morning and instituting mandatory breaks with plenty of hydration. Stick to those breaks regardless of your schedule.

An on-site manager should be trained to monitor the heat index as well as the associated risks and to watch for and recognize symptoms of heat exhaustion. According to the Occupational Safety and Hazard Administration (OSHA), “Persons suffering from heat exhaustion might have cool, moist skin; sweat heavily; or complain of headache, nausea or lightheadedness.”

Bottom Line

I suspect the power company was getting a lot of calls and feeling the pressure of their consumers who’d endured a long night without power. Still, watching out for their workers’ safety has to be top priority. It’s not just about staying compliant with the letter of the law, but about truly doing right by the workers. Even if you can push them a little further to get the job done faster, it’s worth going above and beyond to provide a safe environment.

 

Waiting For Your Big Break? 3 Ways to be in Position For it.

Waiting For Your Big Break? 3 Ways to be in Position For it. 2560 1707 Alicia East

Jennifer Garner thought she was going to be a stage actor and only took her first TV role because she was flat broke. She also slept on a futon in some woman’s kitchen for 9 months while she was waiting (and working her tail off!) to hit her stride. She now has an IMDB page a mile long. You never know what will be your life’s best stepping stone. What you can do is be in position to take advantage of the breaks that come your way.

If you feel like you need a change or you’re looking for a career pivot, read on. Even if your current role isn’t everything you want it to be, it’s time to think differently about where you are now. It could be a stepping stone for where you want to be next. 

Three Ways to be in Position For Your Big Break:

1. See every role as a chance to sharpen your skills or try on different roles.

Jennifer Garner didn’t expect to become a screen actress, but taking a small TV role led her down the path that landed her in every American’s living room. Whether you’re just starting out and finding your way or you’re well established, but feeling a little stale, stay open minded.

Take each role you accept as a chance to get paid to figure out what you’re interested in and get some experience while you’re at it. As you go, you’ll find your lane. Then you can either keep running in that lane or take those finely-tuned skills to your next full-time job. Highly-skilled, well-rounded workers have a leg up on the competition.

2. Think of every role as a paid audition.

Even if you don’t land your dream job right away, anything that gets your foot in the door could end up being the story you tell of how you got your big break. If you love a business’s culture or brand, be open to a less desirable role and just see where it leads. You get to learn what you like with companies and people you enjoy and then have a built-in connection for future opportunities. If you do well enough on your “audition,” you’ll be in position for more work in the future. From there, it’s up to you to decide whether you want to accept an opportunity or keep working for yourself. The power is in your hands.

3. Make connections. 

Once you’ve shown yourself as a reliable, positive teammate, the world opens up. People talk about you and you organically build a robust network that includes both decision makers and people in related fields.

The Bottom Line

Many factors determine what career path is the right fit for your life. It’s rare you’ll start out in a dream role, but a not-so-great role may be exactly the thing that allows you to live the life you want to live. For others, one role might be the right thing, but only for a season. After a brief walk down one road, you may take all your experience and do a complete u-turn. Whether your current role is a stepping stone to your dream position or the long-term career path you didn’t even know you wanted, the best time to go for it is right now. 

Is Your Workplace Evolving? Get Back to Basics.

Is Your Workplace Evolving? Get Back to Basics. 2560 1707 Alicia East

In the movie Miracle, Coach Herb Brooks transforms a ragtag group of individuals from rival schools into the unlikely winners of an Olympic gold medal. During tryouts, many of the United States’ top hockey players made a show of their fancy skating. While some of the would-be Olympians hoped to be superstars, Coach Herb Brooks had something less glamorous in mind. He was building a team and picked the players he felt could come together and perform as such. He knew he would be going up against teams that had been playing together for years. He wouldn’t be able to compete in most aspects of the game. So he started with the basics: conditioning and building a team-oriented mindset. 

We’ve seen the workplace evolve as employees disperse to their home offices and fancy devices and face-to-face interactions yield to app-based means of communication. While we can’t predict all of the ways the workplace will continue to change, we know it will. Like our young, scrappy team from the 1980’s that went back to the basics, there are a few tried and true fundamental workplace principles that remain no matter what the changes bring.  A cohesive team will always have a team culture and effective communication. 

Whenever we get a little sideways or start to feel the distance growing between team members, divisions, and workers with various statuses, we can always come back to the basics and work on the human side of our business and shore up our communication as well. 

We’ve collected some resources for cohesively knitting teams with different structures. 

Taking Care of People/Team-building 

7 Ways to Make Employees Feel Respected

The Best Managers Are “Connectors”

Is Your Hybrid Team Losing Steam?

When Great Minds Don’t Think Alike

Fixing a Self-Sabotaging Team

Communication

Three Elements of Great Communication, According to Aristotle 

4 Distractions That Derail Meetings–And How to Handle Them

How to Design an Agenda For an Effective Meeting

Storytelling That Moves People

An Antidote to Microaggressions? Microvalidations. 

Bottom Line 

You can weather a lot of storms well if your foundation is solid. For a well-functioning business, that foundation is going to be built on taking care of your people and effective communication. What are your tried and true principles/tactics you always come back to?

Artificial Intelligence: The Month’s Top Headlines

Artificial Intelligence: The Month’s Top Headlines 2560 1920 Alicia East

There’s more to the AI conversation than the alarmist “It’s coming for your jobs” headlines. Fair warning: I did include one of those here, but there’s so much more to the story. Read on for a little intro for everything from the basics (i.e. what is it?) to the ethical concerns and how it’s affecting jobs, healthcare, and more.

AI in The News: Our Top Ten Picks

  1. Read this Washington Post article if you’re looking for an introduction to how AI works, the issues ethicists are wrestling with, and the companies leading the way in the recent AI boom.
  2. Read this Technology Review article if you’re looking for some positive news about how AI can be used to defend against Cybersecurity concerns.
  3. This Forbes article captures the alarmist “It’s Coming For Your Job” tone you’ve probably already seen. Be warned: it’s designed to make you feel a little unsettled about your future.
  4. But this one, also from Forbes, addresses AI’s limitations in hiring.
  5. This one, from the BBC, also approaches the topic with optimism, citing examples of people using the technology to advance their careers and creative processes.
  6. This article addresses AI from an investment standpoint.
  7. Read this one for news about “Apple’s Ambitions for AI.”
  8. The post addresses how AI affects Photoshop/Adobe.
  9. If you’re interested in how AI will affect healthcare, check out this post and this one.
  10. Read this for a taste of how lawmakers are thinking about addressing the legal concerns that come with this evolving technology.

Fight For Your Work/Life Balance: Your Work Will be Better For it

Fight For Your Work/Life Balance: Your Work Will be Better For it 2560 1707 Alicia East

Hustle culture is losing its appeal with younger generations. But while they value the idea of having a work/life balance, they’re bad at it. Still, having a robust non-office life might counterintuitively benefit your work one. According to Mental Health America, “When workers are balanced and happy, they are more productive, take fewer sick days, and are more likely to stay in their jobs.” So whether your motivation is just to enjoy life more or to be better at your job, it’s worth fighting for your work/life balance.

Work/Life Balance is Harder Than Ever

Conference rooms, spontaneous conversations at the proverbial water cooler, and in-person meetings are simply not necessary for many work situations any more. With Slack, Zoom, and other digital communications taking over, much of our work is no longer tied to a physical location. That has some benefits. On the other hand, most of us no longer have the luxury of clocking out and leaving our work behind. That makes establishing a work/life balance incredibly difficult. How many times have you responded to a work request while putting your kids to bed or having lunch with a friend?

No longer having a forced separation between work and home means it’s a lot easier to ping someone with a random thought or question late at night or on the weekend when you aren’t risking waking their kids with at 9 PM phone call. Shooting off an email or a text at 9 PM is socially acceptable and reading work communications as you’re going to bed or first thing in the morning is often expected.

A “delayed” response of even 10 minutes can cause concern. Now, it almost seems like you literally have to go underground (on the subway) or take a flight to get a break from electronic communications. All our “time savers” eat away at more and more of our time.

Establish Work/Life Balance

It’s worth making balance a priority though. We all know the basics: Snooze Slack when you’re done for the day. Turn off your notifications. Take frequent breaks from the computer, etc.. But have you tried locking your phone in a safe? Sometimes that’s what it seems like it would take to get a true break.

The reality is you may not always be able to avoid working odd hours or catching up after a busy day home with sick kids. So if you must do work outside of regular hours, you can take some steps to respect your coworkers’ balance, too. Use your schedule send option. It’s the best! Instead of sending at 1 AM, schedule an email to send at 8 AM the next day. It’s a small, but worthwhile way to show respect for their time and prevent conditioning them to expect you to work at all hours.

Chances are, if you are so bold as to want a life outside of work, you’ll get a little pushback, but maybe not from where you expect. You’ll likely encounter the most resistance from yourself. Sure, there may be some unreasonable bosses, clients, and coworkers out there, but most understand that a work/life balance is NOT about being lazy or doing less than satisfactory work. It’s more about living in a way that positions you to give your best in every area. Consider what kind of life you want to have and whether your current situation reflects your values. If not, then you can read some of the (many) articles about how to establish a work/life balance.

The Bottom Line

With the current level of access, it takes discipline to have boundaries. Fight for your work/life balance and respect others’ boundaries, too. Everything will be better for it, including your work.

Your Secret Weapon For Eliminating Red Tape For Hiring (a Quiz)

Your Secret Weapon For Eliminating Red Tape For Hiring (a Quiz) 2560 1920 Alicia East

For companies that hire a lot of freelancers, an Employer of Record (EOR) can be a lifesaver—or at least save some headaches if not literal lives. A partner for handling hiring temporary workers can be a key to avoiding fines and court dates by keeping businesses out of trouble. An employer of record is defined as “a company or organization that is legally responsible for paying employees, including dealing with employee taxes, benefits, insurance, etc.”

As such, an EOR deals with the administrative problems and mountains of paperwork that come with hiring, paying, and insuring workers. Outsourcing parts of business that require extremely-specialized skills and those that deal with risk and compliance can be a very wise business move. These issues have very high stakes and a partner is required when devoting the time and resources toward doing the job right simply isn’t feasible. Keeping your workforce happy and paid on time/with accuracy is also crucial to maintaining a happy workforce. In addition, the laws are always changing and audits, fines, and penalties follow when airtight systems and processes are not in place. An EOR keeps everything running as it should and serves as the employer. As such, it takes on many of the related responsibilities and liabilities while employees work for another company.

Would an EOR Benefit Your Business?

  1. Does hiring new workers slow you down when you’re trying to accomplish a goal or staff an event?
  2. Do you have a lot of freelance hiring needs on tight deadlines?
  3. Does freelance payroll management cause your team headaches?
  4. Would maintaining current headcount when engaging freelancers save you trouble?
  5. Do you have compliance concerns?
  6. Does your staff need refreshers on workers’ comp and necessary insurance for contractors every time you hire freelancers?

If you answered yes to any of the above questions, you might consider whether an EOR would help you. In addition to easing the above concerns, an EOR turns a mountain of hiring paperwork into a molehill and handles certificates of insurance, I-9s, and E-verify forms. They also terminate employees when necessary, administer benefits, and conduct background checks and drug screenings.

Bottom Line

Not every company needs an EOR, but for those who do, it’s a game changer. We find clients benefit greatly from partnering with an EOR when they need help onboarding or don’t have the capacity to handle hiring-related HR issues. Since PayReel specializes in these services, we have systems in place to make everything as efficient and smooth as possible. Sometimes, having an EOR in position can be the difference between staffing and finishing projects on time and tanking a project before it really even gets off the ground. If you think you might benefit, reach out to PayReel and we’ll talk through solutions for your unique situation.

Do You Have Workers in Oregon? 

Do You Have Workers in Oregon?  2560 1707 Alicia East

Engaging independent contractors comes with a high level of responsibility no matter where you are. Still, some states have a reputation for being especially risky. Oregon is one of those and any business that engages independent contractors in Oregon must take extra care to stay compliant with worker classification and labor laws. 

Some employers like having more employees, feeling it gives workers more ownership in the company’s success. Others say it makes their business model unsustainable. Whether a worker performs work outside the usual course of the hiring entity’s business is the main determination for which workers qualify as independent contractors. 

Some companies have restructured operations completely to avoid hiring more W2 employees (new laws have a way of precipitating new ways to get around said laws). Another way to avoid reclassifying is simply to operate business as usual and wait to be challenged. Smaller companies have been known to get away with this approach indefinitely. It’s risky, but it does happen.

Worker Classification in Oregon

While Democratic and Republican governments have decidedly different approaches to worker classification, the recent trend is going in the direction of making it harder for companies to classify workers as independent contractors, with democratic administrations prioritizing accurate worker classification and punishing employers that don’t comply. 

Federal legislation is one thing and then states have their own rules. Companies that engage workers in Oregon need to be in position to observe Oregon’s worker classification rules. Violators can face penalties such as fines, possible jail time, and damage to their reputations. 

Why Does The Department of Labor Care?

Independent contractors have been known to write off business expenses and sometimes underreport income, small businesses have avoided certain taxes with fewer W2 employees, and independent contractors are more difficult to track and tax accurately than W2 employees. In California’s Dynamex decision, the court identified some of the challenges misclassification causes, saying it is “a very serious problem, depriving federal and state governments of billions of dollars in tax revenue.” 

What About The Workers?

Oregon’s approach to worker classification (among other topics) purportedly intends to protect workers and many consider Oregon one of the most worker-friendly states. 

Still, some independent contractors have been unhappy with the changes and expressed concern for their livelihood. Even if all the perks afforded an employee (healthcare, time off, etc.) bring them close to their original pay in practice, their paycheck may look a lot smaller on the surface. Many industries have been granted exemptions, indicating that, as always, there is no simple cut and dry to an issue this complicated. 

Independent contractors set their own schedule and manage their own businesses. While ICs are still responsible for paying taxes, they can also take advantage of many write-offs. Along with the perks, they do have the responsibilities that come with owning their own business. They run their own books, pay quarterly taxes, advertise, purchase their own equipment, and deal with the seasonal nature of business. Independent contractors also don’t get paid time off and are responsible for purchasing their own health insurance.

Some workers prefer the stability and possibility for advancement that come with having a greater presence at the office and familiarity with the ins and outs of the company.

What Best Practices Mitigate Worker Classification Risks in Oregon?

Unless a company is made up 100% of full-time employees, this subject is relevant to operations. Failure to classify employees correctly could result in fines, back taxes, and even jail time. Stay well on top of worker classification rules and know the exemptions that may apply to your industry. Of course, if your business doesn’t have the bandwidth to stay on top of everything, engaging a partner is an excellent option. Working with an Employer of Record (EOR) or Professional Employer Organization (PEO) is standard best practice in this evolving freelancer economy. 

While both provide payroll and insurance services, the differentiating factor is that an EOR relieves employers of much of the regulatory risk involved in working with independent contractors while a PEO operates as a co-employer and does not assume the employment risk.

What Are The Stakes for Mistakes? 

Big companies like Uber make headlines for their missteps and pay equally big fines for their worker classification choices. Still, it can be a costly mistake to think it’s only the big companies that face consequences. By rescinding the Trump Administration’s “Worker Classification Rule,” the Biden administration made it easier for workers to argue for minimum wage and overtime protections/compensation. In addition to having to pay back 100% of the matching FICA taxes they would have paid had they classified the worker correctly up front, employers can end up subject to additional penalties such fines for each W-2 form they fail to file, penalties equal to 1.5% of the employee’s wages, and a $5,000 penalty for the first misclassified employee and up to $25,000 for each subsequent violation

Suffice to say, misclassifying workers does not save money in the long run. Perhaps scarier than the possibility of monetary damages, misclassification has landed some business leaders under house arrest. 

In addition, class-action lawsuits, failed audits, and negative headlines can damage a company’s reputation to the point where both workers and consumers are hesitant to engage with a company. It’s just not worth it!     

Bottom Line 

The most common mistake when engaging contractors in Oregon is misclassifying workers. Being lax about any risk and compliance issues is a danger to your operations. As the economic landscape shifts and independent contractors rise in prevalence, the financial stakes and potential for missed revenue rise, too. Government agencies such as the IRS and DOL will continue to ramp up their focus on the subject. States are also attempting to crack down on misclassification while tightening the reins on training requirements, and payroll guidelines.

There’s big money in class action lawsuits and new cases are always brewing. Fear doesn’t serve you well, but businesses should be very, very conscientious when engaging independent contractors in Oregon. A high level of vigilance protects your business. It’s worth doing whatever it takes to stay compliant and reduce the risk for fines and unpleasant attention from the IRS.

When is Engaging a Partner a Good Idea?

If you don’t have the in-house capacity to do it yourself, it’s worth engaging a partner. Doing business in Oregon is complicated and the consequences for errors can be very damaging. While the onus is on employers to classify workers correctly and stay in line with the state’s changing requirements, the right partner can make a rocky landscape smooth.

For PayReel, accurate worker classification and top-notch risk management are always the priority. We strive to stay aware of changes in the regulatory climate, monitoring state and federal regulations to the best of our ability

If you think a partner would help your business stay compliant, contact us now. 

Meet The Team: Kaitlyn Kimmel

Meet The Team: Kaitlyn Kimmel 992 1322 Alicia East

Kaitlyn’s background handling property tax issues and motor vehicle dealers has sharpened her customer service skills. She loves being able to help people find solutions and just generally make their day better. Kaitlyn stays extremely organized so she can be at her best in her role. She lives by her calendar and planner.

Growing up, Kaitlyn’s parents owned a roller skating rink and the passion for skating has stayed with her into adulthood. She’s a serial DIYer and especially enjoys silversmithing and refinishing furniture. On the weekends, you might find Kaitlyn hanging out with her two pets or volunteering in her local animal shelters or soup kitchens.

Something else: Kaitlyn believes that good things take time, so if you drop by, you’ll likely find some of those good things fermenting on her counter in the form of kombucha or kimchi.

Engaging Independent Contractors in Washington

Engaging Independent Contractors in Washington 2560 1334 Alicia East

While California is the state that makes headlines for its frequent legislation and tough employment guidelines, Washington is very similar. It’s considered a risky state to bring on independent contractors due to its strict worker classification rules. The high stakes for mistakes mean it’s important for businesses to take care to stay in good standing. 

Worker Classification

Federal rules around worker classification continue to make it harder for companies to classify workers as independent contractors. Each administration has its own approach to worker classification, but democratic administrations tend to have their sights set on prioritizing misclassification. 

In addition to the federal legislation, states have their own rules. Washington has some of the strictest requirements surrounding worker classification and it’s important for companies to pay attention because violators risk strict penalties such as fines, possible jail time, and damage to their reputations. 

Why Does The Government Care About Worker Classification?

It depends on who you ask. Governing officials are quick to say their first motivation is watching out for workers. Beyond that, it’s clear that there are serious funds on the line, too. Independent contractors write off business expenses and sometimes underreport income while small businesses can avoid certain taxes with fewer W2 employees. In addition, independent contractors are more difficult to track and tax accurately than W2 employees. 

What Does it Mean For Business?

Properly classifying workers is a highly-complicated task. The distinction can depend on factors such as the ability to hire or fire a worker, the kind of occupation, the method of payment, location of the worker and more. Some employers lean toward hiring employees, feeling it gives workers more ownership in the company’s success. Others say leaning on independent contractors makes their business model sustainable. Either way, some companies have had to restructure operations completely or bolster their Human Resources departments to make sure they’re above board. 

What About The Workers?

Washington’s approach to worker classification (among other topics) purportedly intends to protect workers and provide reasonable protections, which is why many consider it one of the most worker-friendly states. Still, some independent contractors find such an approach makes it difficult for them to operate.  

Independent contractors set their own schedule and manage their own businesses. While they are still responsible for paying taxes, they can also take advantage of many write-offs. Along with the perks, they do have the responsibilities that come with owning their own business. They run their own books, pay quarterly taxes, advertise, purchase their own equipment, and deal with the seasonal nature of business. Independent contractors also don’t get paid time off and are responsible for purchasing their own health insurance.

Some workers prefer the stability and possibility for advancement that come with being an employee and having a greater presence at the office and familiarity with the ins and outs of the company.

What Best Practices Mitigate a Company’s Risk?

Unless a company is made up 100% of full-time employees, this subject is relevant to operations. Failure to classify employees correctly could result in fines, back taxes, and even jail time. To stay well on top of worker classification rules, businesses can first determine if their operations are exempt from applicable laws. From there, they can follow classification news and observe how changes play out in practice. For those without the capacity or interest in having an internal team dedicated to the task, engaging a partner can be a great option. Working with an Employer of Record (EOR) or Professional Employer Organization (PEO) is standard best practice in this evolving freelancer economy. 

While both provide payroll and insurance services, the differentiating factor is that an EOR relieves employers of much of the regulatory risk involved in working with independent contractors while a PEO operates as a co-employer and does not assume the employment risk.

What Are The Stakes for Mistakes? 

Big companies like Uber make headlines for their missteps and pay equally big fines for their worker classification choices. Still, it can be a costly mistake to think it’s only the big companies that face consequences. By rescinding the Trump Administration’s Worker Classification Rule, the Biden administration made it easier for workers to argue for minimum wage and overtime protections/compensation. In addition to having to pay back 100% of the matching FICA taxes they would have paid had they classified the worker correctly up front, employers can end up subject to additional penalties.

Misclassifying workers does not save money in the long run. Perhaps scarier than the possibility of monetary damages, misclassification has landed some business leaders under house arrest. 

In addition, class-action lawsuits, failed audits, and negative headlines can damage a company’s reputation to the point where both workers and consumers are hesitant to engage with the company. It’s just not worth it!     

Bottom Line 

With the increasingly narrow definition of an independent contractor, the US is embarking on the real-time evolution of the economy. The most common mistakes when engaging contractors in Washington are misclassifying workers, (of course!), being lax about training requirements, or making privacy and meal wage/overtime errors. 

As the economic landscape shifts and independent contractors rise in prevalence, the financial stakes and potential for missed revenue rise, too. In response, government agencies have been ramping up their focus on the subject. The IRS and DOL are not alone. States are attempting to crack down on misclassification while tightening the reins on training requirements as well as payroll guidelines.

Where the money goes, lawyers follow. There’s big money in class action lawsuits and new cases are always being filed. While fear is never productive, companies should be very, very conscientious when engaging independent contractors in Washington. Companies must be very vigilant to protect their business, stay compliant, and reduce the risk for fines and unpleasant attention from the IRS.

When is Engaging a Partner a Good Idea?

If you don’t have the in-house team to do the job right, it’s worth considering working with a partner. The bottom line is that doing business in Washington is complicated and the consequences for errors can be very damaging. While the onus is on employers to classify workers correctly and stay in line with the state’s changing requirements, it’s possible to navigate a rocky landscape with relative ease.

In our world, accurate worker classification and top-notch risk management when it comes to overtime, meal wage, and other laws are always the priority. We are the first to be aware when change is in the air. We track rules in every state as well as on a federal level and offer services to help clients stay compliant. Curious where your business stands? Reach out for a free consultation on your risk profile

Cybersecurity: Five Digital Hygiene Practices That Protect Your Customers

Cybersecurity: Five Digital Hygiene Practices That Protect Your Customers 2560 1707 Alicia East

If you’re a production company with expensive gear, you lock it up well and insure it. You keep your wallet or purse close to you while you’re in public. Unlike tangible items though, we can’t keep our identity, data, and personally identifiable information (PII) in our sight or locked up with a key. Cybersecurity requires a different approach. Businesses have extra responsibility because they have access to their workers’ personally identifiable information. Every time you engage an employee or a temporary worker, some level of personally identifiable information changes hands. Just think about how many social security numbers pass through your system. If those stay on your hard drives, you are putting your customers’ information at risk! This is one reason, among many, that it’s so important to have a high level of data security on a company level and to train staff in digital hygiene practices.

Current Threats

It seems every week, a major company, city, or hospital experiences an alarming security breach. Each error compromises something, whether it’s privacy (hacked laptop/phone cameras or Zoom calls, for example), data, or PII. Credit monitoring companies, phones, hospitals, and entire cities have been compromised or even taken hostage. The government has identified the cyberworld as its own domain (after land, air, water, and space). As such, it requires businesses and individuals to have a strategy and implement measures to keep countries, businesses, and people safe.

Businesses and consumers increasingly rely on apps and software to get their everyday work done. Customers, employees, and sometimes patients trust companies with their information. This comes with a responsibility to handle that information well.

So What’s a Company to do?

It’s kind of scary, sure, but there are solutions. While some require third-party software, many of them are basic.

  1. Password Management: There are tools that offer super secure ways to make sure your company passwords are accessible only to whom you want them to be. If you’ve ever tried to access a company account after the person who managed it is no longer with the company, you see the value here. Aside from the convenience, it’s a way to keep information super secure.
  2. Make Your Policies And Procedures Airtight: Prevention is always ideal. Train employees on good security etiquette. For most organizations, human error is by far the most likely source of mistakes that lead to breaches.
  3. Check Your Insurance Coverage: Should you experience a breach, having solid insurance coverage in place can make it a lot less painful by covering the financial loss. Talk to your insurance provider about your current coverage and where there might be gaps. 
  4. Conduct Penetration Tests: Have third parties perform monthly security checks and an annual penetration test to ensure that anyone that tries to come after you will have a tough go of it. 
  5. Encrypt Customer Information: Encrypt all information at multiple levels. Encryption scrambles data so that it’s unreadable without the encryption key. 

Conclusion

Any investment in your security is a wise investment indeed.