3 ways we’re improving the client experience

3 ways we’re improving the client experience

3 ways we’re improving the client experience 2560 1707 Alicia East

We are all about providing you with the tools that will make your job easier and more effective. Independent contractor payroll management can be complicated: We simplify it so you can get back to the work you do best. We spent a lot of 2019 improving your experience and now we have our sights set on what we can do next.

Here’s some of what Payreel did in 2019 to improve client experience:

Standardized the un-standardizable to keep you on sure legal ground 

Worker classification is a hot topic right now. And for good reason. With California’s AB5 and the subsequent shockwaves it has sent through the industry, everyone has their eye on where things are and where they’re going. We do, too! We’ve developed AI-based software to take much of the subjectivity out of classifying workers. While there’s no way to truly standardize something with so much gray area, what we can do is put a set of parameters in place to make sure that your organization makes the decision the same way every time based on a set of measurable rules rather than someone’s opinion. The biggest benefit here is that it gives you a solid leg to stand on if you ever have to justify your decisions in a court of law. We’ve also made it easier, quicker, and more efficient for you to see where an IC classification case stands as well as each worker’s IC population in PRO.

Software development may not seem very sexy until you realize how much time, money, and headache it can save you!  

Matrix-ed our system so it can “learn” your system’s language with no human translation necessary 

We developed an Application Programming Interface (API) that bridges the gap between your software and ours. This is extra special because it means PayReel software can communicate with your time-tracking (or any other kind of) software without any human intervention. That means you can fulfill changing needs on your end quickly without having to rewire/recode (i.e. without disruption), intuitively connect your people to critical information, forms, and reports, and skip maddening double data entry/typing. Sexy, right? 

Take a client with a self-developed proprietary system for time tracking, for example. When we plug their Enterprise Relationship Program into our API, it sends everything needed for a project or a job and updates all 32 necessary fields automatically. That allows us to forego bulk uploads and manual data entry with absolutely zero human involvement required in the middle.

Sound good? Contact us here or reach out to your Client Relationship Manager to get started. 

Doubled our team 

We really like solid software, but it’s still good people who make our world go around. We doubled our team in 2019 so that each Client Relationship Manager (CRM) can continue to offer the same quality of service to each of our clients even as we grow. We’ve also transitioned Michelle (our longest-standing CRM) into a new role that allows her to maximize her many years of knowledge and client experience. She’ll now be using all of her experience to directly channel the voice of the customer to the team as we continue developing the solutions. 

Okay, so what’s ahead? 

You guessed it: Software updates

Now that you’re as in love with them as we are, we can tell you we’re focusing on improving operational efficiencies with PayReel Online, our dashboard, and with our Sick Leave Accrual Management application (SLAM). More states have added sick leave and FMLA compliance regulations into law. We enhanced our proprietary tool to manage the rapid changes to the paid sick leave (PSL) laws and all their many new complexities being implemented on both the state and local levels. That’s good news for you because you can rest assured we are staying up to speed with where the laws go into effect in 2020. 

The visibility reports you asked for! 

It’s true. We saved the best for last. You asked for more reports to give you insight into your backend payroll information and we listened! Soon, supervisors and managers will have better visibility to see where workers are in the process. We’re also working on a report writer that can put together the specific info you’re looking for.

Thanks for a great year! Get excited because 2020 is shaping up to be even better!